General Information

Where is Ngong Ping 360?

Ngong Ping 360 operates the Ngong Ping Cable Car and Ngong Ping Village. The cable car connects Tung Chung and Ngong Ping on Lantau Island. The Tung Chung Cable Car Terminal is adjacent to Tung Chung MTR Station, with easy access by MTR, bus or taxi, please click here for more details. Ngong Ping Village is adjacent to the Ngong Ping Cable Car Terminal. 

What are Ngong Ping 360 opening hours?

Ngong Ping Cable Car and Ngong Ping Village open from 10am to 6pm on Mondays to Fridays and from 9am to 6:30pm on Saturdays, Sundays and public holidays. The opening hours may vary during festive seasons.  For the most updated information, please pay attention to the special announcement on our website.
On scheduled servicing days, the cable car service will be temporarily suspended while Ngong Ping Village remains open.

Can children travel on cable cars unaccompanied?

According to “Tung Chung Cable Car Bylaw”, children under 12 years of age must be accompanied by a person aged 15 or above to travel on the cable cars.

Can I eat and drink in the cabin?

Only water can be consumed in the cabin.

Can I smoke in the cabin?

To protect the safety of passengers and the environment, smoking is prohibited at the two Cable Car Terminals and inside the cabins under the “Tung Chung Cable Car Bylaw”.

Can I ride on the cable car from Tung Chung Terminal to Ngong Ping Terminal and return to Tung Chung on the same cabin without alighting?

No, you must alight from the cabin and queue for the next ride at the boarding area. 

Can I bring my pet with me to Ngong Ping 360?

No. No livestock or pet is allowed at Ngong Ping 360 and cable car, with the exception of guide dogs and internationally recognised therapy dogs.

Can I ride on Ngong Ping Cable Car if I am a wheelchair user?

Yes. The floor of the boarding platform is specially designed to level with that of the cabins. Wheelchair bound can easily board our cabins. To provide further convenience, the seating bench in the cabin can be lifted up to make ample room available for wheelchairs.

How do disabled guests access the cable car platform after arriving at the Tung Chung Cable Car Terminal?

Disabled guests can simply approach our Guest Services Operator for assistance after arriving at the terminal. We will escort disabled guests to the elevator at Mei Tung Street to reach the ticketing office on the second floor.

How do I board the cabin?

Our friendly Guest Services Operators at Tung Chung and Ngong Ping Cable Car Terminals will assist you to board and alight from the cabins. To ensure safety, the cabins slow down at terminals to allow easy embarkation and disembarkation from the cabins. The doors open and close automatically.

Can I alight from the cabin and explore North Lantau Country Park?

No. You can only board and alight at Tung Chung or Ngong Ping Cable Car Terminal.

Can I alight at the two angle stations?

No. You can only board and alight at Tung Chung or Ngong Ping Cable Car Terminal.

What is there to do in Ngong Ping Village?

The Ngong Ping Village houses four main attractions: Walking with Buddha, Stage 360, Motion 360 and VR 360. There are also dining outlets and retail shops for you to explore.

How much time should I plan to spend there?

You can easily spend a fun-filled and enriching day at Ngong Ping 360. We recommend at least three to four hours to explore the Village and have lunch or refreshments.

Are there any luggage storage facilities at Ngong Ping 360?

Yes. You are welcome to make use of our left luggage service at the Tung Chung Cable Car Terminal and “Holidays 360 Information Center” in Ngong Ping Village during opening hours. Click here to check out the details and service charge.

Can I drive to Tung Chung Cable Car Terminal? Are there any parking facilities?

Yes. Guests who would like to drive to Tung Chung could park their cars at the Citygate Outlet car park.  Please note that the car park at Tung Chung Cable Car Terminal is reserved for pick-up and drop-off services of coaches only. 

Will the cable car service be affected when bad weather strikes?

In the event of inclement weather, such as rainstorm or thunderstorm, the cable car service may be suspended, depending on the actual circumstances. Please visit the Ngong Ping 360 website or call us at Guest Services Hotline (852) 3666 0606 for the most updated information about the cable car service. For guests who have already purchased tickets, please call our Guest Services Hotline for assistance about ticketing arrangements.

Does Ngong Ping 360 provide car park facilities for disabled guests?

Tung Chung Cable Car Terminal provides two disabled parking spaces for picking up and dropping off disabled guests. Disabled guests who drive to Tung Chung Cable Car Terminal can also park their vehicles there. Please note that the disabled parking spaces are provided on a first come first served basis.

Does Ngong Ping 360 provide washrooms for the disabled?

Ngong Ping 360 provides six washrooms for the disabled. They are located at the boarding area at the Tung Chung Cable Car Terminal, the boarding area of Ngong Ping Cable Car Terminal, as well as the ground floor and the first floor of the Village Square, the Country Market and the First Aid Room at Ngong Ping Village.

Are there any baby-care facilities at Ngong Ping 360?

Yes.  There are baby-care facilities at the Ngong Ping Village.

What arrangement(s) are made for “360 Annual Pass” holders for the non-operating Rope Replacement Project period?

"360 Annual Pass" purchased at the full price of HK$450 with expiry dates within 2017 will be extended by six months. (The extended validity is not applicable to “360 Annual Pass” redeemed at HK$100 with a discount card after the resumption of cable car service in June 2017, nor the “Ngong Ping 360 Pass” purchased at HK$185 through the joint promotion with MTR Club.)
For example, your “360 Annual Pass” printed with the expiry date 9 Nov 2017 will be extended to 9 May 2018.

Cable Car Information

How long does the Ngong Ping Cable Car journey last?

The Ngong Ping Cable Car journey lasts for approximately 25 minutes.

How long is the Ngong Ping Cable Car journey?

The Ngong Ping Cable Car connects downtown Tung Chung and Ngong Ping on Lantau. It is 5.7 kilometres long.

How often do cabins leave the station?

Cabins leave the station continuously.

How frequent do Crystal Cabins depart from platform?

Crystal Cabins depart from platform every 3 to 7 minutes.

When was the Crystal Cabin launched?

The Crystal Cabin was launched on 4 April 2009.

What is special about the Crystal Cabin?

Believed to be the first-ever cable car system to adopt a full-width single piece of glass for a cabin bottom, the Crystal Cabin is designed to feast your eyes on the stunning scenery from a bird's eye view. You can feel the magic of the open sea and the rolling grassland slopes right underneath your feet. The new perspective allows you to experience the journey as if you were flying.

How thick is the Crystal Cabin's glass bottom?

The Crystal Cabin's glass bottom is made up of three layers of tempered glass. The total thickness is approximately 4.84 cm and the maximum loading of each piece of glass is 2,250 kg.

Is the cable car suitable for everyone?

Generally, the cable car is suitable for everyone. However, pregnant guests or guests who suffer from acrophobia (fear of height), chronic illnesses, claustrophobia or other illnesses on the day of travel are recommended to consider their physical reactions before they decide to travel on the cable car.

Is the Crystal Cabin suitable for elderly people?

Generally, the Crystal Cabin is suitable for everyone. However, pregnant guests or guests who suffer from acrophobia (fear of height), chronic illnesses, claustrophobia or other illnesses on the day of travel are recommended to consider their physical reactions before they decide to travel on the Crystal Cabin.

Can wheelchair guests travel on the cable car?

Yes. Our Guest Services Operators will assist wheelchair-bound guests to board the cabins. Cable car speed may also be slowed down to facilitate them in boarding. Companions can go on board when wheelchair guests have safely got on the cable car.

How should I dress to ride the Crystal Cabin? Can ladies wear high heels to travel on the Crystal Cabin?

To facilitate outdoor activities and enhance the enjoyment of the journey, we recommend wearing casual clothes to travel on the Crystal Cabin. Please note that we do not have any regulations to prohibit anyone from wearing any specific type of shoes to board the Crystal Cabin. In addition, the Crystal Cabin is covered with a layer of anti-slip protective film.

How many people can a Standard Cabin carry?

A maximum of 17 guests can be accommodated, including 10 seated and 7 standing. Each child, regardless of their age, is counted as one person.

How many people can a Crystal Cabin carry?

A maximum of 10 guests can be accommodated. Each child, regardless of their age, is counted as one person.

How do you arrange the seating for the cable cars? Is it possible for guests to request an individual cabin?

We arrange seating for the cable cars according to the length of the boarding queue. We provide Private Cabin service for guests who would like to enjoy more private space in an individual cabin.

What should guests do in case of emergency during the cable car journey?

In case of emergency, guests should call the emergency hotline posted in the cabin to seek immediate assistance. Furthermore, our Guest Services Operators will record the number of cabins carrying disabled guests beforehand to allow us to identify their exact location.

Ticketing

Do I need to make a booking?

You can book online to save time on queuing for tickets, especially on weekends and public holidays. We strongly recommend you to book your tickets from the official website in advance. Tickets can be booked as early as 14 days prior to your departure date through the reservation system on our website. Please click here to book online.

How can I book a Ngong Ping Cable Car ticket?

Please click here to go to our reservation page. Select your departure date, time of the ride, the number of tickets you need and add the section to your shopping cart to proceed to payment. 

I have already booked online. Do I need to redeem a ticket to board?

If you have booked Ngong Ping 360 Private Cabin Service, the 360 Holidays Guided Tour, the 360 Sky-Land-Sea Day Pass or 360 Sky-Land-Sea Overnight Package online, please proceed to the Ngong Ping 360 Ticketing Offices to redeem your tickets.

If you have booked single trip/ round trip cable car tickets or “360 Fun Pass”, please present a printed copy of the e-ticket with its barcode to onsite staff, or show the barcode on your smartphone to directly wait for boarding at the boarding area on the date of your ride. You do not need to redeem a physical ticket at the ticketing office.

What is the price of a Ngong Ping Cable Car experience?

Please click here to check the price of tickets and tours.

What are the rates for infants and children?

Children aged 3-11 can enjoy special rates (please refer to the ticket price here) while children below the age of 3 can travel free of charge. Children aged under 12 years of age must be accompanied by another guest aged 15 or above to travel on the cable car.

Can I use the round-trip tickets on two separate dates?

No. The two trips of the round-trip ticket are only valid on the same day.

If I have purchased a round trip ticket of "Tung Chung to Ngong Ping (crystal cabin), Ngong Ping to Tung Chung (standard cabin)", can I change it to a round trip cable car ride (crystal cabin) after arriving at Ngong Ping?

Due to the extraordinary popularity of the crystal cabin, we strongly recommend you to confirm the journey before purchasing tickets. We can only address changes in guests' request if the actual circumstances allow so.

If I have purchased a round trip cable car ride (crystal cabin), can I change it to standard cabin for the return trip?

Guests who have purchased a round trip cable car ride (crystal cabin) are free to choose the crystal cabin or standard cabin to go back to Tung Chung. However, no refund of the price difference will be issued if guests choose to travel on the standard cabin on the return trip.

Can I purchase a package with the cable car ride and admission to Ngong Ping Village attractions?

Yes. Ngong Ping 360 provides a variety of packages that combine Ngong Ping Cable Car ride with Ngong Ping Village attractions admission tickets to suit the schedules and interests of different guests. Please click here to book online.

What payment methods can I use for the Ngong Ping Cable Car and Ngong Ping Village attractions?

All Ngong Ping 360 facilities accept a range of payment methods, including cash and all major credit cards.

Does NP360 provide any special arrangement for disabled guests to queue up for ticket?

For disabled guests who travel alone or with a group, we will escort them to the designated ticketing counter as far as possible. If the disabled guests are accompanied by relatives or friends, we will first escort him/her to the pre-boarding area, while the accompanying parties could queue for tickets as normal. They can board the cable car together when the accompanying parties arrive at the platform area.

360 Annual Pass

Where can I get the 360 Annual Pass application form?

You can download the application form here, or visit the Ticketing Office at Tung Chung Cable Car Terminal to get one.

Where can I get more information?

You can visit our website or call us at Guest Services Hotline (852) 3666 0606 or ask our staff in person at the Tung Chung Cable Car Terminal.

When is the 360 Annual Pass available for application?

You can submit an application at any time during the year.

Can I pay the fare difference to upgrade my one-day ticket to 360 Annual Pass?

No, once a one-day ticket is issued, it cannot be upgraded to 360 Annual Pass.

What should I do if I lose The 360 Annual Pass? Can I get a new one?

Loss of the 360 Annual Pass should be reported to Ngong Ping 360 immediately. We may issue a replacement pass at HK$50. The replaced pass will have the same validity as the lost or damaged one.

Can I buy The 360 Annual Pass for my friends or give it as a gift?

You are welcome to buy the 360 Annual Pass for your friends or give it as a gift. You only need to provide certain details and signature of the 360 Annual Pass holders at the time of purchase.

How do the 360 Annual Pass Holders board the cable car? Are 360 Annual Pass Holders required to redeem tickets at a ticketing counter?

The 360 Annual Pass Holders are not required to redeem tickets at a ticketing counter. 360 Annual Pass Holders can directly queue up at the boarding area and present their passes to the staff at the turnstile for boarding.

How long does it take to process the 360 Annual Pass?

The 360 Annual Pass can be issued on the day of purchase.

Are 360 Annual Pass Holders entitled to ticket refund in the event of cable car suspension due to inclement weather or technical issue?

The 360 Annual Pass Holders are not entitled to ticket refund in the event of cable car suspension due to inclement weather or technical issue. 360 Annual Pass Holders can enjoy Cable Car service again within the validity period.

Where can I purchase the 360 Annual Pass? Is a Children and Senior price available?

You can purchase the 360 Annual Pass at ticketing office at Tung Chung Cable Car Terminal. The same price is applicable to adults, children and seniors.

Can 360 Annual Pass Holders be upgraded to Crystal Cabin or 360 Fun Pass?

360 Annual Pass Holders can upgrade it to round trip cable car ride (crystal cabin) for HK$55 or Sky-Land-Sea Day Pass / 360 Fun Pass (standard cabin) for HK$90 (valid on the date of travel). Guests should keep the receipt and wristband for upgrade to crystal cabin.

Is there a limit of cable car ride per day?

No, but you are required to alight the cable car when the cable car reaches the terminal. You can queue up for another cable car ride at the boarding area.

Can I pay the fare difference to upgrade my tickets to a Private Cabin?

Sorry, upgrade to Private Cabin is not available. Guests are required to purchase another Private Cabin Ticket to enjoy the service.

Is the 360 Annual Pass transferable?

The 360 Annual Pass is non-transferable and can only be used by the registered person. We may verify the identification if necessary during ticket redemption or at the turnstile. Ngong Ping 360 reserves the right to confiscate the 360 Annual Pass in case of any misuse.

Is the 360 Annual Pass valid for Hong Kong citizens only?

No, foreign guests are also welcome to purchase the 360 Annual Pass.

Are there special offers to the 360 Annual Pass Holders?

360 Annual Pass Holders can enjoy special discounts at Ngong Ping 360 souvenir shops and designated tenants at Ngong Ping Village. (Please refer to respective shops and tenants for details)

Can I refund the 360 Annual Pass because I have never used it?

Once the 360 Annual Pass is issued, no refund is allowed.

Do I need to make a booking in advance if I have the 360 Annual Pass?

No advance booking is needed.

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