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| 1. Where is Ngong Ping 360? |
| Ngong Ping 360 is one of the Hong Kong must-see attractions located in Tung Chung and Ngong Ping on Lantau Island. The Tung Chung Cable Car Terminal is adjacent to MTR's Tung Chung Station in Tung Chung Town Centre. It is easily accessed via MTR, bus service or taxi. Please refer to Getting There for detailed direction. |
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| 2. What are Ngong Ping 360's hours of operation? |
| For Weekdays: 10:00am to 6:00pm. For Weekends & Public Holidays: 9am to 6:30pm.
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| 3. Can children travel unaccompanied? |
| Any person under the age of 11 must be accompanied by an adult. |
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| 4. Can I eat and drink in the cabin? |
| Only water can be consumed in the cabin. |
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| 5. Can I smoke in the cabin? |
| For safety reasons and to protect the environment, smoking is prohibited in the two Terminals and cabins of Ngong Ping Cable Car under the Tung Chung Cable Car Bylaw. |
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| 6. Can I bring my pet with me to Ngong Ping 360? |
| No. No livestock or pets are allowed at Ngong Ping 360. |
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| 7. If I am a disabled, can I go on board Ngong Ping Cable Car? |
| Yes. The floor of the platform is specially designed to level with that of the cabins. Wheelchair bound passengers can easily go onboard. To provide further convenience to them, the seating bench in the cabin can be lifted up, creating ample room for them. |
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How do disabled passengers access to cable car platform after arriving at the Tung Chung Cable Car Terminal? |
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| Disabled passengers can simply approach our staff for assistance after arriving at the terminal. We will escort the disabled passengers to the elevator at Mei Tung Street that they can access to the second floor where the ticketing area located from the ground. |
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| 9. How do I board the cabin? |
| A friendly Cable Car Guest Services Operator is available at Tung Chung and Ngong Ping Cable Car Terminals to assist you on and off the cabins. The cabins slow down at terminals to allow easy embarkation and disembarkation from the cabins; the doors open and close automatically. |
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| 10. Can I alight from the cabin and explore North Lantau Country Park? |
| No. Passengers can only board and alight at Tung Chung and Ngong Ping Cable Car Terminals. The Ngong Ping Cable Car experience offers stunning panoramic views of North Lantau Country Park for every passenger to enjoy in the cabin without disturbance to the natural habitat. |
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| 11. Can I alight at the two angle stations? |
| No. Passengers can only board and alight at Tung Chung and Ngong Ping Cable Car Terminals. |
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| 12. Is there much walking involved? |
| You can walk as much or as little as you choose to enjoy your Ngong Ping 360 journey. The Ngong Ping Cable Car Terminal is adjacent to the Ngong Ping Village where you will find the two main attractions: Walking with Buddha and Monkey's Tale Theatre. There are also 14 Retails and 9 Food & Beverage outlets as well as 4 branded souvenir shops for you to explore. |
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| 13. What is there to do in the Ngong Ping Village? |
| The Ngong Ping Village houses two main attractions: Walking with Buddha and Monkey's Tale Theatre. There are also food & beverage outlets and souvenir shops for you to explore. |
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| 14. How much time should I plan to spend there? |
| You can easily spend a fun-filled and enriching day at Ngong Ping 360. Depending on your traveling time at Ngong Ping 360, we recommend allowing yourself at least three to four hours to give you enough time to explore and have lunch or refreshments. Please click here for details. |
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| 15. Is there any luggage storage facility at Ngong Ping 360? |
| Yes, for the visitors' convenience, we have luggage storage facilities for our visitors at Tung Chung Cable Car Terminal. We provide 20 lockers for rent. The size of each locker is 84cm (H), 40cm (W), 87cm (D) The rates are HK$20 for every three hours or HK$70 for one day. Please contact our staff when you arrive at Tung Chung Cable Car Terminal for more details. |
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| 16. Can I drive to Tung Chung Cable Car Terminal? Is there any carpark facilities? |
| Yes, please note that the car park at Tung Chung Cable Car Terminal is reserved for tour buses picking-up and dropping-off only. Visitors who would like to drive to Tung Chung could park their cars at the Citygate Outlet Carpark. |
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| 17. Does NP360 provide car park facilities for disabled passengers? |
| Tung Chung Cable Car Terminal provides two disabled parking spaces for picking up and dropping off disabled passengers. Disabled passengers who drive to Tung Chung Cable Car Terminal can also park their vehicles there. Please note that the disabled parking spaces are reserved for disabled passengers who have made the booking for cable car, available parking spaces will be provided on first come first serve basis accordingly. |
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How should disabled passengers do when they need washroom facilities at Ngong Ping Village? |
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| Ngong Ping 360 provides 8 washrooms for the Disabled with one located at the pre-boarding area at the Tung Chung Cable Car Terminal, while the others are located at the Ngong Ping Terminal Office, the pre-boarding area of Ngong Ping Cable Car Terminal and at the Ngong Ping Village including the ground floor and the first floor of the Bodhi Path, Country Market, Monkey’s Tale Theatre and First Aid Room. |
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| 1. How long does Ngong Ping Cable Car experience take? |
| To allow visitors enjoy the spectacular views along the way, Ngong Ping Cable Car experience takes around 20-25 minutes. |
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| 2. How long is the Ngong Ping Cable Car? |
| Ngong Ping Cable Car is 5.7 kilometres long. |
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| 3. How often do cabins leave the station? |
| Cabins leave the station continuously. |
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| 4. How frequent does the Crystal Cabin depart from platform? |
| Crystal Cabin departs from platform every 3 to 7 minutes. |
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| 5. When did the Crystal Cabin launch? |
| Crystal Cabin was launched on the 4th of April 2009. |
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| 6. What is the characteristic of the Crystal Cabin? |
| Believed to be the first-ever cable car system to adopt a full-width single piece of glass for a cabin bottom, Crystal Cabin is designed to feast your eyes with an astonishing bird's eye view. You can feel the magic of the boundless sea and the rolling grassland slopes right underneath your feet. The new perspective allows passengers to look at extraordinarily uncluttered scenery, as if you are flying on your own. |
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| 7. How thick is the Crystal Cabin's glass bottom? |
| Crystal Cabin's glass bottom is made up of three layers of tempered glass. The total thickness is approximately 4.84 cm and the maximum loading of each piece of glass is 2,250 kg. |
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| 8. Do I need to have a certain level of fitness to enjoy Standard Cabin? |
| No. Standard Cabin is suitable for, and caters to, people of all ages and abilities. |
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| 9. Is it suitable for elderly to travel on the Crystal Cabin? |
| Crystal Cabin is suitable for, and caters to, people of all ages and abilities. However passengers who have heart complaints, high blood pressure, asthma, aerophobia or other conditions that could be aggravated by riding in Crystal Cabin are not recommended to travel on Crystal Cabin. |
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| 10. Can wheelchair passengers travel on the cable car? |
| Yes, they can. Our cable car operators will assist wheelchair-bound passengers in boarding cable cars. Cable car speed may also be slowed down to facilitate them in boarding. Companions can go on board when wheelchair passengers have safely access to cable car. |
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How should I dress to board on the Crystal Cabin? Can ladies wear high heel shoes to travel on the Crystal Cabin? |
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| To facilitate outdoor activities and enhance the enjoyment of the journey, we recommend passengers to wear casual dressing to travel on Crystal Cabin. Please note that we do not have any regulation to prohibit anyone from wearing shoes with heels in the Crystal Cabin. In addition, Crystal Cabin is covered with a layer of protective film with anti-slip function. |
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| 12. How many people does a Standard Cabin carry? |
| A maximum of 17 passengers can be accommodated, including 10 seated and 7 standing. |
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| 13. How many people does a Crystal Cabin carry? |
| A maximum of 10 passengers can be accommodated, children who aged below 3 years old are considered as one person. |
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How to arrange the seating for Crystal Cabin? Is it possible for guests to request an individual cabin? |
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| We will arrange seating for Crystal Cabin according to the length of line which queuing up for boarding. We provide the Private Crystal Cabin Service for passengers who would like to enjoy an individual cabin. |
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How should disabled passengers do when encountering emergency situation during cable car journey? |
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| In case of emergency, disabled passengers shall call the emergency hotline to seek immediate assistance which the hotline number was posted inside the cabin. As usual, our cable car operator will record down the number of cabin carrying disabled passengers beforehand to facilitate us to identify their exact location. |
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| 1. Do I need to make a booking? |
| Online booking allows passengers to save time on queuing for tickets, especially in special days. We strongly recommend you to make a reservation in advance. Click here to the Bookings section. |
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| 2. How could I book Ngong Ping Cable Car in advance? |
Vouchers for round trip on Crystal Cabin can be booked at 8 MTR customer services counters: Hong Kong Station, Causeway Bay Station, Tsim Sha Tsui Station, Kowloon Tong Station, Hung Hom Station, Mong Kok East Station, Tin Shui Wai Station (West Rail Line) and Tuen Mun Station (West Rail Line) or "eInstant Bonus" Terminals at selected MTR Stations. (Please click here for details.)
Vouchers for Journey of Enlightenment Package on Standard Cabin can also be booked at the above 8 MTR customer services counters, "eInstant Bonus" Terminals at selected MTR Stations. |
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If I have booked a Ngong Ping Cable Car ticket, do I need to collect a boarding pass prior to boarding? |
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| Once you have made a booking, by quoting the reference number and presenting the credit card used to make purchase at our ticketing office, a Ngong Ping 360 branded ticket will be given prior to your cable car journey. |
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| 4. What is the price of a Ngong Ping Cable Car experience? |
| A full schedule of Ngong Ping Cable Car experience ticket and package prices are outlined in the Bookings section of this website. |
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| 5. What are the rates for infants and children? |
| Children aged 3-11 can enjoy special rates (please refer to the Bookings section) while kids below the age of 3 is free of charge. Any person under the age of 11 must be accompanied by an adult. |
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If I have purchased a round trip ticket of "Crystal Cabin to Ngong Ping, Standard Cabin to Tung Chung", can I change it to a round trip Crystal Cabin ticket when arrived at Ngong Ping? |
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| Due to the extraordinary popularity of Crystal Cabin, we strongly recommend passengers to confirm the journey before purchasing tickets. Please be reminded that Ngong Ping 360 will respond to passengers request on any amendment according to the actual situation. |
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If I have purchased a round trip Crystal Cabin ticket, can I change to Standard Cabin for the return trip? |
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| Passengers who have purchased a round trip Crystal Cabin are free to choose the Crystal Cabin or Standard Cabin back to Tung Chung. However, please be reminded that no refund on the price different if passengers have chosen to travel on the Standard Cabin. |
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| 8. Can I combine Ngong Ping Cable Car with Ngong Ping Village attractions? |
| Yes. Ngong Ping 360 provides a variety of packages that combine Ngong Ping Cable Car with Ngong Ping Village attractions to suit the schedules and interests of different visitors. Click here to the Booking section for details. |
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| 9. What is the admission fee for each attraction? |
| Please click here to the Bookings section for details. |
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What payment methods can I use for the Ngong Ping Cable Car and Ngong Ping Village attractions? |
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| All Ngong Ping 360 facilities accept a range of payment methods, including cash and all major credit cards. |
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| 11. Does NP360 provide any special arrangement for disabled passengers to queue up for ticket? |
| For disabled passengers who travel alone or with a group, our staff will escort them to the designated ticketing counter as far as possible. If the disabled passenger is accompanied by relatives or friends, we will first escort him/her to the pre-boarding area, meanwhile their relatives or friends should queue up for tickets as normal. They can board the cable car together at platform area until their friends or relatives have reached there. |
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| 360 Year of The Tiger Pass ("The Pass") |
| 1. Can I pay the fare difference to upgrade my cable car ticket to "The Pass"? |
| No, once the cable car ticket is issued and used, it cannot be upgraded to "The Pass".
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| 2. What should I do if I lose The Pass? Can I get a new one? |
| In case of The Pass loss, please report to Ngong Ping 360 immediately. HK$50 per pass will be charged for replacement of any lost or damaged pass. Proof of loss is required for the replacement of a new pass. Accepted evidence is a loss report from The Hong Kong Police. The replaced pass will have the same validity as the lost or stolen one. |
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Can I buy The Pass for others as gifts? |
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| We welcome our passengers to buy The Pass for friends and relatives as gifts, if passengers could provide sufficient information of the Pass Holders. |
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How do The Pass Holders and accompanies board the cable car? Are Pass Holders required to redeem tickets at ticketing counter? |
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Pass Holders are not required to redeem tickets at ticketing counter. Pass Holders can directly queue up at the pre-boarding area and present their passes to the staff at the turnstile for boarding.
Accompanies of Pass Holders can purchase ticket at the specific counter for voucher/advance ticket, and then queue up at the pre-boarding area for boarding.
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| 5. How long does it take to process The Pass? |
| The Pass will be processed immediately and it takes 3 weeks for processing. A temporary pass will be issued to Passengers on the day of purchase. Passengers can collect their Pass on their next visit. Or passengers can also receive the pass by surface mail. Please select the collection method of The Pass on application form. Before you get the official Pass, you can use the temporary pass together with an identification document to enjoy our service. |
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Are Pass Holders entitled to ticket refund in the event of cable car suspension due to inclement weather or technical issue? |
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| Pass Holders are not entitled to ticket refund in the event of cable car suspension due to inclement weather or technical issue. Pass Holders can enjoy cable car service again within the validity period. |
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| 7. Where can I purchase The Pass? Is Children and Senior price available? |
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| The Pass is available at Ngong Ping 360 Tung Chung ticketing office only. Same price is applicable to Adult, Child and Senior. |
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| 8. Can Pass Holders upgrade their tickets to one-way Crystal Cabin/ one-way Standard Cabin? |
| No, but Pass Holder can upgrade to a round trip Crystal Cabin at HK$40 only (for use on the day of travel) |
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| 9. Is there a limit of cable car ride per day? |
| No, but passengers are required to get off from cable car when cable car reached the terminals. |
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Can I purchase The Pass online? |
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| Sorry, online sale for The Pass is not available yet. |
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| 11. Can I pay the fare difference to upgrade my tickets to Private Cabin? |
| Sorry, upgrade to Private Cabin is not available. Passengers are required to purchase another Private Cabin Ticket to enjoy the Private Cabin service. |
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| 12. Is the pass transferable? |
| The pass is non transferable and it is only valid to the registered person only. Our staff may verify the identification if needed during ticket redemption or in the turnstile. Ngong Ping 360 reserves the right to confiscate The Pass in case of any misuse. |
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| 13. Is the pass valid for Hong Kong citizen only? |
| No, foreign visitors are welcomed to purchase The Pass. |
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| 14. Can I use my Pass to enjoy the 10% Discount on Hong Kong Attractions Fun Deals? |
| Yes, the pass serves as standard tickets of Ngong Ping 360 and shall be eligible to enjoy the offer. However, the pass cannot be exchanged for cash nor be used in conjunction with any other discount or promotion offers in Ngong Ping 360. |
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| 15. Can I refund the pass because I have never used it? |
| Once the application has been submitted, no refund is allowed. |
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| 16. Do I need to make a booking in advance if I have the pass? |
| No. |
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| 17. What is the meal offer from Ngong Ping Garden Restaurant ("NPGR") if I hold the pass? |
The meal coupon for the selected set lunch valued at HK$90 at NPGR is for single use with the
following terms and conditions apply:
| - | The coupon is valid from 14 February to 15 March 2010. |
| - | The coupon is valid for one selected set lunch ONLY and consumption must be in a minimum of two. |
| - | The set lunch is inclusive of Chinese tea, condiment and service charge. |
| - | The coupon is not valid for a la carte dish. |
| - | Original copy of the meal coupon must be presented before ordering. Photocopies will not be accepted. |
| - | In case of any disputes, Ngong Ping 360 and NPGR reserve the right of final decision. |
| - | The coupon will be collected by NPGR upon usage. |
| - | The Pass and the meal coupon of NPGR cannot be exchanged for cash nor be used in conjunction with any other discount or promotion offers. |
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| 18. Any other privileges for pass holders? |
| Pass holders are entitled to enjoy exclusive offers from the selected tenants in Ngong Ping Village. Please refer to Ngong Ping 360 souvenir shops and selected tenants in Ngong Ping Village for detail. |
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| If you have any other queries regarding Ngong Ping 360, please email us at info@np360.com.hk. |
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