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| 1. Do I need to make a booking? |
| Online booking allows passengers to save time on queuing for tickets, especially on special days. We strongly recommend visitors to make a reservation in advance. Please click here to book online. |
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| 2. How can I book Ngong Ping Cable Car in advance? |
Vouchers for round trip on the Crystal Cabin can be booked at 8 MTR customer service counters: Hong Kong Station, Causeway Bay Station, Tsim Sha Tsui Station, Kowloon Tong Station, Hung Hom Station, Mong Kok East Station, Tin Shui Wai Station (West Rail Line) and Tuen Mun Station (West Rail Line) or "eInstant Bonus" Terminals at selected MTR Stations. (Please click here for details.)
Vouchers for Journey of Enlightenment Package on Standard Cabin can also be booked at the above 8 MTR customer service counters, "eInstant Bonus" Terminals at selected MTR Stations. |
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| 3. |
If I have booked a Ngong Ping Cable Car ticket, do I need to collect a boarding pass prior to boarding? |
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| Once you have made a booking, by quoting the reference number and presenting the credit card used to the make purchase at our ticketing office, a Ngong Ping 360 branded ticket will be given prior to your cable car journey. |
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| 4. What is the price of a Ngong Ping Cable Car experience? |
| A full scheme of Ngong Ping Cable Car experience tickets and packages prices are outlined in the Bookings section of this website. |
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| 5. What are the rates for infants and children? |
| Children aged 3-11 can enjoy special rates (please refer to the Bookings section) while children below the age of 3 can travel free of charge. Any person under the age of 11 must be accompanied by an adult. |
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| 6. |
If I have purchased a round trip ticket of "Crystal Cabin to Ngong Ping, Standard Cabin to Tung Chung", can I change it to a round trip Crystal Cabin ticket after arriving at Ngong Ping? |
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| Due to the extraordinary popularity of Crystal Cabin, we strongly recommend passengers confirm the journey before purchasing tickets. Please be reminded that Ngong Ping 360 will respond to passengers' request for any amendment based on the actual situation. |
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| 7. |
If I have purchased a round trip Crystal Cabin ticket, can I change it to Standard Cabin for the return trip? |
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| Passengers who have purchased a round trip Crystal Cabin are free to choose the Crystal Cabin or Standard Cabin to go back to Tung Chung. However, please be reminded that no refund of the price difference will be issued if passengers choose to travel on the Standard Cabin. |
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| 8. Can I combine Ngong Ping Cable Car with Ngong Ping Village attractions? |
| Yes. Ngong Ping 360 provides a variety of packages that combine Ngong Ping Cable Car with Ngong Ping Village attractions to suit the schedules and interests of different visitors. Click here to the Booking section for details. |
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| 9. What is the admission fee for each attraction? |
| Please click here to go to the Bookings section for details. |
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What payment methods can I use for the Ngong Ping Cable Car and Ngong Ping Village attractions? |
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| All Ngong Ping 360 facilities accept a range of payment methods, including cash and all major credit cards. |
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| 11. Does NP360 provide any special arrangement for disabled passengers to queue up for ticket? |
| For disabled passengers who travel alone or with a group, our staff will escort them to the designated ticketing counter as far as possible. If the disabled passenger is accompanied by relatives or friends, we will first escort him/her to the pre-boarding area, meanwhile their relatives or friends should queue up for tickets as normal. They can board the cable car together at the platform area until their friends or relatives have reached there. |
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| 360 Year of the Snake Pass |
| 1. Where can I get the application forms? |
| Passengers can send an email to info@np360.com.hk to request application forms or come to Ngong Ping 360 Ticketing Office to get one from 12 January to 24 February 2013. |
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| 2. Where can I get more information? |
| Passenger can visit our website or call our hotline at 3666 0606 or ask our staff in person at the Tung Chung Cable Car Terminal. |
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| 3. |
Can I buy The Pass after Chinese New Year? |
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| We are afraid that is not possible. The last application day is 24 February 2013. |
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| 4. |
Is there any special arrangement for the Dragon pass holders when applying for the Snake Pass? |
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| Dragon pass holders can complete the application form attached in the direct mail and submit the form in person at Tung Chung Terminal. Dragon Pass holders who did not apply for a refund in 2012 will be entitled to 25% discount for renewal of the “360 Year of the Snake Pass”. |
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| 5. Are there any discounts for residents in Lantau Island? |
| We are sorry that there are currently no discounts specifically for residents of Lantau Island. However, residents of Lantau Island can also enjoy the various packages offered by Ngong Ping 360 which are at discounted rates. |
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| 6. |
Can I send my application form and cheque to apply for the pass by surface mail? |
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| We are afraid that we do not accept cheque and mailing for application at the moment. |
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| 7. Can I pay the fare difference to upgrade my one-day ticket to "360 Year of the Snake Pass"? |
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| No, once a one-day ticket is issued and used, it cannot be upgraded to "360 Year of The Snake Pass". |
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| 8. What should I do if I lose The Pass? Can I get a new one? |
| In case of loss, please report it to Ngong Ping 360 immediately. HK$50 per pass will be charged for replacement of any lost or damaged pass. Proof of loss is required for the replacement of a new pass. A loss report issued by The Hong Kong Police will be accepted as evidence. The replaced pass will have the same validity as the lost or stolen one. |
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| 9. Can I buy The Pass for my friends or give it as a gift? |
| Passengers are welcome to buy The Pass for their friends or give it as a gift. Passengers only need to provide certain details and signature of the Pass holders at the time of purchase. |
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How do The Pass Holders and their companions board the cable car? Are Pass Holders required to redeem tickets at a ticketing counter? |
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| The Pass Holders are not required to redeem tickets at a ticketing counter. Pass Holders can directly queue up at the pre-boarding area and present their passes to the staff at the turnstile for boarding. Companions of The Pass Holders can purchase ticket at the specific counter for voucher/advance ticket, and then queue up at the pre-boarding area for boarding. |
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| 11. How long does it take to process The Pass? |
| The Pass can be processed on the day of application. A temporary ticket will be issued on the day of purchase. The official pass will take 6 weeks for process. Passengers can only receive the pass by surface mail. Before you get the official pass, you can use the temporary ticket together with an identification document with a photo to enjoy our service. |
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| 12. How would I be notified of the collection of Snake Annual Pass upon successful application? |
| The official pass will take 6 weeks to process. Passengers will receive the pass by surface mail. If you have not received it after 6 weeks, please call our enquiry hotline at 3666 0606. |
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| 13. |
Are the Pass Holders entitled to ticket refund in the event of cable car suspension due to inclement weather or technical issue? |
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| The Pass Holders are not entitled to ticket refund in the event of cable car suspension due to inclement weather or technical issue. Pass Holders can enjoy Cable Car service again within the validity period. |
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| 14. Where can I purchase the Pass? Is a Children and Senior price available? |
| The Pass is available at Ngong Ping 360 ticketing office. Same price is applicable to Adults, Children and Senior citizens. |
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| 15. Can Pass Holders enjoy free upgrade to Crystal Cabin or “360 Sky-Land-Sea Day Pass”? |
| No, but Pass Holders can upgrade it to round trip Crystal Cabin or “360 Sky-Land-Sea Day Pass” for HK$65 only (On the date of travel) . Passengers should keep the receipt and wristband for upgrade to Crystal Cabin). |
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| 16. Is there a limit of cable car ride per day? |
| No, but passengers are required to get off from cable car when the cable car reaches the terminal. Passengers can queue up for another cable car ride at the pre-boarding area. |
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| 17. Can I pay the fare difference to upgrade my tickets to a Private Cabin? |
| Sorry, upgrade to Private Cabin is not available. Passengers are required to purchase another Private Cabin Ticket to enjoy the Private Cabin service. |
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| 18. Is the Pass transferable? |
| The Pass is non transferable and is only valid to the registered person only. Our staff may verify the identification if needed during ticket redemption or at the turnstile. Ngong Ping 360 reserves the right to confiscate The Pass in case of any misuse. |
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| 19. Is the Pass valid for Hong Kong citizens only? |
| No, foreign visitors are welcome to purchase The Pass. |
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| 20. How can I get my Pass if I am a tourist? |
| Tourists will receive the Pass from us by airmail and we bear all costs. |
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| 21. Can I use my Pass to enjoy the 10% Discount on Hong Kong Attractions Fun Deals? |
| Yes, the Pass serves as a standard ticket of Ngong Ping 360 and Pass holders are eligible for this offer. However, the Pass cannot be exchanged for cash nor be used in conjunction with any other discount or promotional offers in Ngong Ping 360. |
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| 22. Can I refund the Pass because I have never used it? |
| Once the application has been submitted, no refund is allowed. |
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| 23. Do I need to make a booking in advance if I have the Pass? |
| No. |
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| 24. Are there the special offers to the Pass Holders? |
| Pass Holders can enjoy special discounts at Ngong Ping 360 souvenir shops and selected tenants at Ngong Ping Village. (Please refer to respective shops and tenants for details) |
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| 25. How do you handle the personal data collected from the application of "360 Year of The Snake Pass"? Will my personal data be resold to others? |
| The personal data provided by Snake Pass applicants will be used for the application of The Pass and matters relating to the administration of The Pass programme, marketing of cable car facilities, services and special events or promotional activities offered by the network partners and will not be resold. |
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